At CheMentor, we are committed to delivering high-quality, ready-to-use educational materials to empower chemistry teachers and institutions.
Important Notice:
As our products are non-tangible digital goods (such as PDFs, editable Word files, presentations, and digital bundles), all sales are final and non-refundable once the purchase is completed.
By making a purchase, you confirm that you understand and agree to this policy.
To ensure your complete satisfaction:
If you experience any technical issues accessing or downloading your materials, or if you accidentally purchase duplicate products, reach out within 48 hours.
We'll do our best to help resolve it promptly.
Digital products are delivered instantly and cannot be "returned" in the traditional sense. Once you have access to the files, they cannot be retrieved or deleted from your device.
This policy is standard across the digital e-commerce industry and helps us:
We may consider refund requests in the following exceptional circumstances:
All refund requests must be submitted within 48 hours of purchase.
If you encounter any issues with your purchase:
For assistance, clarification, or exceptional issues:
Email: help@chementor.in
WhatsApp: +91 7099779727
We usually respond within 24 hours on working days.